How Safe is My Core Schedule Roster?

Is your Core Schedule roster safe?


With the ongoing compromise of 5 major New Zealand hospitals entire IT systems, clients are asking if it could happen to their online rosters. The short answer is no. 




Core Schedule maintains multiple layers of duplication and backups both online and offline to insure your data is always safe.




Get in touch if you wish to know more! support@coreschedule.com



How automated software solutions can build effective business strategy at General Practice & Enterprise levels within the Medical sector?

By Chris Lewis- Business Development – Archer Gowland Redshaw

For our latest special interest episode of the Building Your Business podcast, Chris Lewis & Valda Glynn highlight the Healthcare sector, hosting special guests from Core Schedule – Healthcare Rostering Solutions.

Featuring speakers Dr. Stephen Pool (CEO/Founder) and Jasmin Kelly (General Manager), across the episode each discuss a number of operational management issues relevant within the Medical sector, and how software automation can build effective business strategy at General Practice and Enterprise levels.

Alongside this, collectively discusses is the focus on the allocation of people and staff resources within clinics, and how a specialist rostering platform can help Principal Practitioners, Specialists, and Management teams streamline internal processes and business procedures.

Listen to the high-value discussion for the Medical profession via below: https://open.spotify.com/embed-podcast/episode/23wIN5mYUmWhv3BicrPhXe

Also available via your preferred podcast streaming platform: Apple PodcastsSpotify, and Google Podcasts

For More Information

For more information on this matter or anything else covered throughout our “Building Your Business” series, please contact the Archer Gowland Redshaw office on (07) 3002 2699 | (07) 3221 4004.

To learn more about Core Schedule or to book a demo please Contact Us.


ACEM Winter Symposium July 2021

The team here at Core Schedule are looking forward to the opportunity to start travelling again and seeing our clients face to face. We are planning to attend a number of conferences this year. The ACEM Winter Symposium is a fixture on our annual conference calendar. Core Schedule was developed by an Emergency Physician, also a FACEM and originally designed specifically for emergency departments. So we really enjoy this conference and catching up with new people and familiar faces.

A hybrid symposium
ACEM and the Local Organising Committee will be offering a hybrid Symposium model, which will consist of a face-to-face Symposium in Cairns coupled with an online program so that both in-person and remote delegates can attend. Both options will provide delegates with keynote and invited speakers, oral presentations, workshops, panel discussions, networking opportunities as well as a physical and virtual exhibition.




NextCare Health Conference 22/23 April 2021

The Australian team at Core Schedule will be attending next months NextCare Health Conference at the Brisbane Convention and Exhibition Centre.

Rescheduled from June 2020, the #NextCare Health Conference will now be held on the 22 & 23 April 2021. The #NextCare Health Conference will combine world-class keynote speakers with engaging concurrent session speakers for two days of extraordinary development and learning for healthcare leaders.

Come and see us at the Core Schedule stand and say hi to the team! We will be running demonstrations of the latest staff scheduling for healthcare as well as giving away some prizes.

1. AQUA - Budget + Risk Management in Healthcare Rostering (1) (1)

Budget & Risk Management in Healthcare Rostering

We all know that the health system is under pressure from all directions and a significant part of that comes down to finding ways to deliver healthcare to meet the expectations of the communities they serve within the very real budget constraints and the prescribed frameworks of compliance and safety. 

With unlimited money and an unlimited supply of staff, it would be way easier, but that’s not how it works. Everyone in healthcare knows that things are tight.

Who does it impact?

Most people working in healthcare see and experience the impact of the problem, but the underlying drivers and solutions are not always as obvious because they are complex and require a system-wide understanding and plan to address them. 

This is an incredibly difficult thing to achieve with the diversity of perspectives and priorities that co-exist with functional divisions and structures within hospitals and the internal competition for scarce resources.

Often what happens when there is a lack of cohesion is that someone makes an executive decision to implement a process or a system that on the surface may seem to make a difference but in reality, does not address the underlying challenges so the problems persist. 

And here is why:

The biggest cost in healthcare is the people. 

The ongoing operational budgets are not blown out in big chunks of thousands or millions of dollars like they could be in a Capital project.

The healthcare budget is blown in tiny increments hour by hour, call-back by call-back and shift by shift. 

The ability to reduce annual leave balances that sit on the balance sheet and eat into operating budgets will stay big while there are no meaningful plans, tools and resources to manage them. And the tool to do that is not an expensive piece of reporting and tracking software dressed up as a leave management solution

Whether the hospital is compliant with the Awards or not has very little to with the HRIS or HR Department.

The ability to meet the obligations regarding patient experience and outcomes in contracts with funders has very little to do with what the contract says and more to do with the number of people and the mix of skills they have when a patient turns up.  

The person actually spending the money, managing the leave, ensuring compliance, and managing the resources to meet patient demand is the person managing the rosters. And they do not get given the right tools to help them do it. 

And what happens, in reality, is that these people carry the burden of budget, risk, compliance, patient outcome and all of the staff related issues from fatigue to training requirements. 

And no matter what the memo says about budget constraints or reduction of leave balances, they have to make the choices and address the priorities with the professional diligence that puts staff and patients first.

The memos about budgets and leave reduction do not come with written permission and instruction to reduce staff levels and increase waiting times for patients, stress levels for staff or permission to override the Awards.

A Timetable is not a Roster

That’s a lot of responsibility for the NUM, Doctor, unit administrator or Medical Workforce Unit to manage on an excel spreadsheet, whiteboard or with a timetable programme mistakenly called a roster system. 

Just to be clear what I mean by that, what most people think of as a roster is actually nothing more than a timetable.  A roster system is something that takes into account all of the variables (skills, finance, compliance, availability, risk, rules, workflows etc) and a timetable is just a report that says who should be at work.  One is a system, the other is a report

SLIDE 8- Transformation

The ability to transform the healthcare system sits in the hands of the people managing the roster at the frontline and the power to enable it to happen sits at the top end of management. 

So if the people with the ability have no power and the people with the power have no ability then the wider system is in a perpetual stalemate situation with very little meaningful progress. The massive filter of “translators” in the middle called the hospital or health system is often so encultured with entrenched beliefs and behaviours that it makes it difficult to get traction. It’s nobody’s fault because everyone is in healthcare shares the same purpose, it’s just difficult to see how to change it when you’re in the middle of it and it feels like a labyrinth. 

The most amazing thing is that you already have all of the ingredients you need to make a difference and you do not need to change your underlying drivers, people, processes, or systems. 

And you already have really smart staff with the desire and ability to make it happen if they have the right tools to help them do it. Everyone is on the same page and wants the same thing. 

You just need Core Schedule to bring it together seamlessly and unlock the data to enable transparent and appropriate rostering that frees up resources and improves performance at all levels.

Streamlining the process 

You don’t need always need a complicated answer to a complicated problem. Sometimes you just need people to understand exactly how complicated it is and see a clear path through it without diminishing it.

There are very few real roster systems on the market and there are plenty of timetables in drag pretending to be, but no other system does or can do what Core Schedule does.

It is because we understand the complexity of the whole health system that we built a tool that is easily tailored to be completely fit for purpose for each individual roster in any unit, no matter how different they are from each other. 

Breaking down silos (Big Picture)

At the same time, we also ensure the needs of others are met – such as the Finance Manager who needs to run forecasts and identify trends, or the HR department ensuring overall Award compliance, or Switchboard knowing who is on call at any given moment in any department.

The reality is with Core Schedule you can transform your healthcare system without disrupting it. 

You can make a massive difference to really big challenges in your organisation if you have the tools to manage the details. As the old saying goes – “look after the pennies and the dollars will take care of themselves”. 

QMNA - Webinar - Santa Clause & The Grinch - 06 October 2020

QMNA Series- Santa Clause & The Grinch

Quality Manager Network Australasia

Core Schedule is a comprehensive rostering tool for hospitals. It makes the complex task of staffing hospitals easy by tailoring our comprehensive and powerful enterprise product to work with the specific nuances of your individual schedules. Core Schedule is the most nimble and adaptive staff scheduling software on the planet.

We not only do more than others, we also empower people to make fast and smart decisions with accurate data on past, present and future states of the schedule.Whether a manager is trying to balance a budget, a nurse needs next Wednesday off, or the entire hospital is responding to a major community disaster in real-time, Core Schedule’s tailored system has it covered.

Vaughan Meneses presents a webinar on this amazing product! .

Tuesday 6 October, 12pm- 1230pm AEST

Follow this link to register:

$30 Non-members

This webinar is free for QMNA members.
Members can access the discount code from the Education page of our website to use when registering.


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Core Schedule Raises $1.2 million to accelerate growth and extend product to supportCOVID-19 management


Wellington based Core Schedule, a company providing rostering solutions for Hospital Departments, announced it had closed an investment round led by venture capital firm Punakaiki Fund, along with K1W1 and one other investor to be announced.

Core Schedule was developed for the complex and dynamic needs of Hospital Emergency Departments, where founder and CEO Dr. Stephen C. Pool has over 20 years of medical and administrative experience. “I personally use the program every day in my Emergency Department,” Dr. Stephen states.

Over time the product has extended reach, with Dr. Pool stating, “We introduced our new Anesthesia and Operating Theatre modules in Middlemore hospital this last year, giving Core Schedule a presence in just about every type of ward and unit throughout NZ hospitals.”

Today Core Schedule’s software as a service (SaaS) is used in over 80 hospitals, including 14 District Health Boards (DHBs) in New Zealand as well as hospitals in Australia and the United States.

“We are delighted to support Dr Pool and his team with this investment,” said Lance Wiggs from Punakaiki Fund. “The company is not only solving a real problem, but doing so in a way that saves hospitals money, lowers the administrative burden on medical professionals and ensures those professionals are fit and certified to work.

”Core Schedule plays a role in helping hospitals cope with the sudden impact of the COVID-19pandemic. “When Covid-19 hit, most hospitals painfully learned that their existing rosters(frequently maintained on spreadsheets) were completely inadequate to the task. So it was no surprise that we had our busiest 3 months during the height of the Covid-19 lockdown.

”Core Schedule was also awarded a $172,000 grant by the Ministry of Business, Innovation, and Employment’s Covid-19 Innovation Acceleration Fund. This money will be used to develop Disaster Contingency Rostering tools for hospitals to help plan their rosters in advance for any level of disaster response and not wait until it happens.

The company has an unusual reason for being located in New Zealand: “My partner and I took our honeymoon in New Zealand and fell in love with the country and its people. We moved here for a “6 month” change of pace. Now 7 years later, we are still here with a house, 2 Alaskan Malamutes, and a thriving business employing 8 people here in Wellington and 4 in Brisbane.”

Core Schedule has had tremendous growth over the last year. Stephen attributes this to the extensive logistical difficulties in hospital rostering. “Trying to juggle a staff of hundreds while making sure the properly credentialed person is in the right place at the right time is deceptively difficult and yet very important. You have to ensure compliance with 50-page multi-employer collective agreements (MECA) agreements, and ensure that doctors and nurses have enough recovery time between shifts and are fit to work. Getting this right helps deliver better patient outcomes and fewer on-the-job mistakes.”

Core Schedule is investing the funds in extending the product and growth, and has already hired 5 people, including a CTO, programmers, and data scientists.

About Core Schedule

Core Schedule was first developed by Emergency Medicine Specialist, CEO and Founder Dr. Stephen C. Pool in New York City 10 years ago. Stephen was an Emergency Department Doctor at several NYC hospitals who, because of his interest and flair for creative problem solving, always ended up being responsible for safely scheduling staff. “As a self-taught programmer I started to put together the pieces of what would eventually become Core Schedule.”

From the start, the SaaS software was designed with the end user in mind, drawing on Stephen’s 20 years of administrative and medical experience in Emergency Departments. Core Schedule allows rosters to be made easily and safely, and to manage changes efficiently and fairly. This allows doctors and nurses to spend more time with their patients and not spend hours trying to figure out why the night shift is not covered right now.

Core Schedule also provides photo boards so everyone can put a face to the name of their doctor and nurse, and features like this have helped drive the program’s popularity in the hospital community.

Contacts Dr. Stephen C. Pool

PH +64 27 529 1224