Is your Core Schedule roster safe?
By Chris Lewis- Business Development – Archer Gowland Redshaw
For our latest special interest episode of the Building Your Business podcast, Chris Lewis & Valda Glynn highlight the Healthcare sector, hosting special guests from Core Schedule – Healthcare Rostering Solutions.
Featuring speakers Dr. Stephen Pool (CEO/Founder) and Jasmin Kelly (General Manager), across the episode each discuss a number of operational management issues relevant within the Medical sector, and how software automation can build effective business strategy at General Practice and Enterprise levels.
Alongside this, collectively discusses is the focus on the allocation of people and staff resources within clinics, and how a specialist rostering platform can help Principal Practitioners, Specialists, and Management teams streamline internal processes and business procedures.
Listen to the high-value discussion for the Medical profession via below: https://open.spotify.com/embed-podcast/episode/23wIN5mYUmWhv3BicrPhXe
Also available via your preferred podcast streaming platform: Apple Podcasts, Spotify, and Google Podcasts
For more information on this matter or anything else covered throughout our “Building Your Business” series, please contact the Archer Gowland Redshaw office on (07) 3002 2699 | (07) 3221 4004.
To learn more about Core Schedule or to book a demo please Contact Us.
The team here at Core Schedule are looking forward to the opportunity to start travelling again and seeing our clients face to face. We are planning to attend a number of conferences this year. The ACEM Winter Symposium is a fixture on our annual conference calendar. Core Schedule was developed by an Emergency Physician, also a FACEM and originally designed specifically for emergency departments. So we really enjoy this conference and catching up with new people and familiar faces.
A hybrid symposium
ACEM and the Local Organising Committee will be offering a hybrid Symposium model, which will consist of a face-to-face Symposium in Cairns coupled with an online program so that both in-person and remote delegates can attend. Both options will provide delegates with keynote and invited speakers, oral presentations, workshops, panel discussions, networking opportunities as well as a physical and virtual exhibition.
The Australian team at Core Schedule will be attending next months NextCare Health Conference at the Brisbane Convention and Exhibition Centre.
Rescheduled from June 2020, the #NextCare Health Conference will now be held on the 22 & 23 April 2021. The #NextCare Health Conference will combine world-class keynote speakers with engaging concurrent session speakers for two days of extraordinary development and learning for healthcare leaders.
Come and see us at the Core Schedule stand and say hi to the team! We will be running demonstrations of the latest staff scheduling for healthcare as well as giving away some prizes.
We all know that the health system is under pressure from all directions and a significant part of that comes down to finding ways to deliver healthcare to meet the expectations of the communities they serve within the very real budget constraints and the prescribed frameworks of compliance and safety.
With unlimited money and an unlimited supply of staff, it would be way easier, but that’s not how it works. Everyone in healthcare knows that things are tight.
Most people working in healthcare see and experience the impact of the problem, but the underlying drivers and solutions are not always as obvious because they are complex and require a system-wide understanding and plan to address them.
This is an incredibly difficult thing to achieve with the diversity of perspectives and priorities that co-exist with functional divisions and structures within hospitals and the internal competition for scarce resources.
Often what happens when there is a lack of cohesion is that someone makes an executive decision to implement a process or a system that on the surface may seem to make a difference but in reality, does not address the underlying challenges so the problems persist.
And here is why:
The ongoing operational budgets are not blown out in big chunks of thousands or millions of dollars like they could be in a Capital project.
The healthcare budget is blown in tiny increments hour by hour, call-back by call-back and shift by shift.
The ability to reduce annual leave balances that sit on the balance sheet and eat into operating budgets will stay big while there are no meaningful plans, tools and resources to manage them. And the tool to do that is not an expensive piece of reporting and tracking software dressed up as a leave management solution
Whether the hospital is compliant with the Awards or not has very little to with the HRIS or HR Department.
The ability to meet the obligations regarding patient experience and outcomes in contracts with funders has very little to do with what the contract says and more to do with the number of people and the mix of skills they have when a patient turns up.
The person actually spending the money, managing the leave, ensuring compliance, and managing the resources to meet patient demand is the person managing the rosters. And they do not get given the right tools to help them do it.
And what happens, in reality, is that these people carry the burden of budget, risk, compliance, patient outcome and all of the staff related issues from fatigue to training requirements.
And no matter what the memo says about budget constraints or reduction of leave balances, they have to make the choices and address the priorities with the professional diligence that puts staff and patients first.
The memos about budgets and leave reduction do not come with written permission and instruction to reduce staff levels and increase waiting times for patients, stress levels for staff or permission to override the Awards.
That’s a lot of responsibility for the NUM, Doctor, unit administrator or Medical Workforce Unit to manage on an excel spreadsheet, whiteboard or with a timetable programme mistakenly called a roster system.
Just to be clear what I mean by that, what most people think of as a roster is actually nothing more than a timetable. A roster system is something that takes into account all of the variables (skills, finance, compliance, availability, risk, rules, workflows etc) and a timetable is just a report that says who should be at work. One is a system, the other is a report
SLIDE 8- Transformation
The ability to transform the healthcare system sits in the hands of the people managing the roster at the frontline and the power to enable it to happen sits at the top end of management.
So if the people with the ability have no power and the people with the power have no ability then the wider system is in a perpetual stalemate situation with very little meaningful progress. The massive filter of “translators” in the middle called the hospital or health system is often so encultured with entrenched beliefs and behaviours that it makes it difficult to get traction. It’s nobody’s fault because everyone is in healthcare shares the same purpose, it’s just difficult to see how to change it when you’re in the middle of it and it feels like a labyrinth.
The most amazing thing is that you already have all of the ingredients you need to make a difference and you do not need to change your underlying drivers, people, processes, or systems.
And you already have really smart staff with the desire and ability to make it happen if they have the right tools to help them do it. Everyone is on the same page and wants the same thing.
You just need Core Schedule to bring it together seamlessly and unlock the data to enable transparent and appropriate rostering that frees up resources and improves performance at all levels.
You don’t need always need a complicated answer to a complicated problem. Sometimes you just need people to understand exactly how complicated it is and see a clear path through it without diminishing it.
There are very few real roster systems on the market and there are plenty of timetables in drag pretending to be, but no other system does or can do what Core Schedule does.
It is because we understand the complexity of the whole health system that we built a tool that is easily tailored to be completely fit for purpose for each individual roster in any unit, no matter how different they are from each other.
At the same time, we also ensure the needs of others are met – such as the Finance Manager who needs to run forecasts and identify trends, or the HR department ensuring overall Award compliance, or Switchboard knowing who is on call at any given moment in any department.
The reality is with Core Schedule you can transform your healthcare system without disrupting it.
You can make a massive difference to really big challenges in your organisation if you have the tools to manage the details. As the old saying goes – “look after the pennies and the dollars will take care of themselves”.
Friday, 11th Dec 2020 – One week to go!
Join Core Schedule founder/CEO Dr. Stephen C Pool and Vaughan Meneses as they highlight how to streamline your Anaesthesia + Surgery Department Rostering.
Link to register: https://lnkd.in/gVnii3Y
#anaesthesia #surgery #healthcare #staffmanagement #timemanagement #coreschedule
Core Schedule is a comprehensive rostering tool for hospitals. It makes the complex task of staffing hospitals easy by tailoring our comprehensive and powerful enterprise product to work with the specific nuances of your individual schedules. Core Schedule is the most nimble and adaptive staff scheduling software on the planet.
We not only do more than others, we also empower people to make fast and smart decisions with accurate data on past, present and future states of the schedule.Whether a manager is trying to balance a budget, a nurse needs next Wednesday off, or the entire hospital is responding to a major community disaster in real-time, Core Schedule’s tailored system has it covered.
Vaughan Meneses presents a webinar on this amazing product! .
Tuesday 6 October, 12pm- 1230pm AEST
Follow this link to register:
This webinar is free for QMNA members.
Members can access the discount code from the Education page of our website to use when registering.
Contacts Dr. Stephen C. Pool
PH +64 27 529 1224